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Official, licensed versions of Kayako operated under a different framework. The company had a documented security protocol for handling vulnerabilities. For example, when a critical vulnerability was verified, they would release an immediate update and patches for current and recent previous releases. They also utilized the Common Vulnerability Scoring System (CVSS) to calculate and communicate the impact score of any discovered flaw. If you are looking to set up a
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To help you find the safest path forward for your support team, tell me: